After securing your spot on the beach for Playing in the Sand, all you need to do is book your flight into Cancún International Airport (CUN) and we’ll take care of the rest… seriously.
Please note that flights are not included in any package!
Airport shuttles are included in your Playing in the Sand package. Upon arrival at the Cancún International Airport, you will be seamlessly transported to Moon Palace Cancún.
Playing in the Sand is rain or shine. No returns, exchanges, transfers or cancellations. Everyone and all items are subject to search upon entry and at any time inside the venue.
If you purchase an all-inclusive package as a gift for someone else, you MUST notify CID Presents within 48 hours of your purchase, with the name change information.
Lineup and set times are subject to change. Resort information subject to change. Check back here often for more FAQs and make sure you understand the event’s Purchase Policy.
You must be at least eighteen (18) years old to purchase a Playing In The Sand Package. Please check HERE for more information on bringing guests who are twelve (12) years of age or younger
You and your belongings may be searched upon entry. Please respect the resort and your fellow fans. If you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.
Feel free to reach out at any time to our Playing in the Sand direct information lines. A CID Presents Guest Services representative will be happy to assist and direct you to the proper information.
Guest Services can be reached at 888-377-3810
